PROMOTION TERMS & CONDITIONS
LASER GET A FREE PROMOTION
Three main offers available for all customers. (Purchase a brazillian package and get FREE underarms package, Purchase a half leg package and get a FREE upper leg package, Purchase a braz and underarm package and FREE half leg package)
Offer available on both 3 or 8 session package.
Bonus offer – 20% OFF top up available to clients who have previously had a 3 or 8 session package with OFF&ON on same area.
Offer on consults between 1/10/24 – 30/11/24.
Cannot redeem with any other offer.
Subject to appointment availability at the time of booking.
Standard OFF&ON terms and conditions apply.
LIP FILLER $499 FOR CONSULT AND TREATMENT
1ml of Lip Filler for $499 consult and treatment
Offer available at OFF&ON Takapuna, Newmarket and Christchurch
Offer on between 1/11/24 – 30/11/24.
Cannot redeem with any other offer.
Subject to appointment availability at the time of booking.
Consult and Treatment must take place at the same appointment.
Standard OFF&ON terms and conditions apply.
Win a $100 Voucher – Tag Us in Your Instagram Photos!
Share your post-treatment photos on Instagram and tag @offandon.nz for a chance to win a $100 OFF&ON voucher.
One winner will be selected at random each month.
Tagging @offandon.nz grants OFF&ON permission to reshare or use the image on social media platforms.
No limit on the number of entries.
Voucher cannot be exchanged for cash, is non-refundable, and cannot be transferred or sold to another party.
The winner will be notified via Instagram DM.
OFF&ON reserves the right to modify or cancel the competition at any time without prior notice.
50% off first booking/treatment another store
Applies to all services excluding: Injectables, SPMU, Laser & all packages
Services ONLY (no retail)
Treatment must take place between 1st Oct 2024- 30th Nov 2024
Offer available to Britomart customers only – last visit must have been at Britomart store
Offer cannot be exchanged for cash, is non- refundable and cannot be sold to another party
Subject to appointment availability at the time of booking
Standard OFF & ON terms and conditions apply
Waxoholic Anonymous Loyalty Card
Offer is defined as purchase five waxing treatments and receive one waxing treatment free. (Body waxing only).
Client can redeem one stamp per appointment.
Treatments stamped on this card must be the same treatment at each appointment.
The free waxing treatment must be for the treatment stated on the card (Must write the treatment area on all cards).
Free treatment must be redeemed within 12 months from first completed treatment.
Offer is non transferable or refundable.
The loyalty card cannot be used in conjunction with any other offers or promotions.
Free treatments cannot be redeemed during 10th - 25th December.
Tell a Friend and they’ll get 50% off
Tell a Friend and they’ll get 50% off on their first visit when they present this voucher and you’ll get a $5 credit on your account!
Terms & Conditions Apply: Booking required; appointments subject to availability. Includes waxing and brow and lash services only. No exchanges or cash backs. For single service/treatment only. Not valid with other offers. Max value of treatment is $100.
Standard Gift Voucher T&Cs apply.
Only one voucher can be redeemed per invoice.
Each friend you refer must be new customers to OFF & ON.
Customers can refer as many friends as they like – each friend requires a separate voucher.
Voucher can be redeemed against any single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards.
StudentCard
20% off services when you show your StudentCard in store. StudentCard to be mentioned at the time of booking.
Discount valid Monday to Friday, between 10am to 4pm only.
Discount does not include injectables, laser hair removal, laser veins removal, laser pigmentation removal or SPMU treatments and cannot be used to purchase gift vouchers.
Not valid with any other offers.
Standard T&Cs apply.
CDHB discount
20% off services when you show your CDHB ID in store. CDHB ID to be mentioned at the time of booking.
Discount does not include injectables and cannot be used to purchase gift vouchers.
Not valid with any other offers.
Standard T&Cs apply.
Hamilton Loyalty Card
Offer is non transferable or refundable.
The loyalty card cannot be used in conjunction with any other offers or promotions.
Only valid at one branch stated on card.
Free treatment must be redeemed within 12 months from first completed treatment.
All treatments redeemed and stamped on this card must be the same treatment at full price.
Treatments applicable in this loyalty scheme can only be from wax, brow or lash categories.
Free treatments cannot be redeemed during 10th - 25th December.
THANKYOU15 Discount Code
This code can only be used to purchase retail product online, not in store. Discount valid on second online order only. Only one use per customer.
SKIN15 Promo Code
15% off treatments when you book your appointment with promo code SKIN15.
Must be referred from Skin Institute.
Must be a new client to OFF & ON.
Promo code can be only used once per client.
For single service/treatment only.
Discount does not include injectables or dermal needling and cannot be used to purchase gift vouchers.
Not valid with any other offers.
Booking required; appointments subject to availability.
No exchanges or cash backs.
Standard T&Cs apply.
General TERMS & CONDITIONS
Consultation
OFF & ON consultations are complimentary – there to provide information, education, assess suitability for treatment and discuss and agree treatment expectations. They vary depending on the service from 15 mins to 1 hour.
Consultations are for:
Anti-wrinkle injections
Dermal fillers
Laser hair removal
Laser for pigmentation and redness
Dermal needling
Semi-permanent make-up
Arrival Time for Treatments
Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. If you are too late for an appointment to be completed in full we may have to reschedule to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.
Cancellation Policy for Treatments
We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment.
No Show Policy for Treatments
We understand that sometimes it’s not possible to make your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you cannot make your appointment. If insufficient notice is given or you don’t turn up to your appointment the booking fee will be forfeited.
Change of Mind
We have a no refund policy on purchases if you change your mind so please choose carefully. All refunds will be provided where required under the New Zealand Consumer Guarantees Act.
Treatments and services are not transferable to other individuals or outside of Off and On.
Pre-pay Laser Treatments and Packages
If you purchase a pre-pay series for treatments, or purchase a package you will save an amount according to the pricing schedule. There is no refund on pre-pay and packages for change of mind and the credit is not transferable to other individuals, treatment areas or outside of OFF & ON. The only exception is if a package is purchased prior to a consultation and subsequently at consultation we find you unsuitable for treatment; you can either refund or transfer your credit to another treatment.
Packages have an expiry date of 18 months from the date of purchase. 48 hours’ notice is required for any pre-paid or package appointment cancellations. If you cancel a pre-pay or package appointment within 48 hours, or do not attend the appointment, the scheduled treatment will be forfeited. You agree to these terms by purchasing pre-pay treatments or packages. Promotional discounts are not applicable to pre-pay treatments or packages they are already discounted.
If your medical suitability changes deeming you unsuitable for treatment, we will cancel the package and apply the remaining amount as a credit on your account to use towards other treatments.
Laser Course Treatments
Our laser course pricing, relative to our single session prices, is based on the purchase of three or eight treatments - effectively a 'bulk buy' discount.
We have a no refund policy if you’ve changed your mind, so please choose carefully. All refunds will be provided where required under the New Zealand Consumer Guarantees Act.
Treatments and services are non-transferable to other individuals or outside of OFF & ON.
All 3 course treatments must be redeemed within 12 months of the first treatment.
All 8 course treatments must be redeemed within 18 months of the first treatment.
24 hours’ notice is required for any laser treatment appointment cancellations.
If your medical suitability changes deeming you unsuitable for treatment, we will cancel the package and apply the remaining amount as a credit on your account to use towards other treatments.
Cosmetic Injectables: Standard Terms for Cosmetic Injectables
All cosmetic injectable treatments require pre-booking and consultation with our qualified nurse prior to treatment. Cosmetic injectable clients must be considered medically suitable for treatment. OFF & ON do not treat anyone under the age of 18. During a consultation with one of our nurses, you will be assessed for medical suitability.
Our practitioners reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
The price for the area treated will depend on the number of units required and the product used for the treatment. Additional units may be required based upon practitioner’s assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary).
All treatment packages can only be used by one customer within the one treatment appointment (all at one time).
Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information. All standard promotional terms and conditions apply.
Additional T&Cs may apply for any promotional offers and contained in advertising pertaining to offer.
Semi-Permanent Make-Up (Microblading, Powder Brows, Combination Brows & Lip Blush)
OFF & ON require a $100 deposit per appointment booked and this will be required to secure your appointment. Failure to give 72 hours' notice of cancellation or failing to follow requirements in the precare leaflet/email prior to this 72 hour period may result in the deposit being void.
Website Use
The terms and conditions outlined here apply to all users of the Off and On website (http://www.offandon.co.nz) and to all purchases of product that are made from Off and On (when you see the words “we”, “us” or “our” on this website it is also intended to mean Off and On).
All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws.
Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.
Governing Law
We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.
Copyright
The contents of our website are copyright and all copyright works are the property of OFF & ON SKIN INSTITUTE LTD.
Liability
We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.
Advertising
From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.
Pricing
We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.
Promotional Items
From time to time we may offer promotional items being treatments or products. Promotional prices will be displayed and are only applicable to the promotional period stated. Treatments and/or Products offered on promotion must be purchased in the time the promotion is on offer. Any refunds will be administered in line with the Consumers Guarantees Act and the maximum refund amount will be the amount that was paid by the customer at the time of sale and not the listed price of the treatment or product. Buy 1 get 1 free promotions must be purchased in the same transaction.
Gift Vouchers
Gift Vouchers are available and are valid for one (1) year from date of purchase or as printed on the voucher for the treatment or amount specified. If no treatment is specified then they may be used for any services or product offered by OFF & ON where the gift voucher is being redeemed, to the dollar value specified – pending consultation and suitability in some treatments.
Gift vouchers can only by redeemed at OFF & ON. Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded. No change or credit can be given. Lost vouchers will not be replaced.
Anyone holding the gift card can use its value to make purchases, so your gift voucher should be kept secure – OFF & ON is not responsible and are not liable for any loss suffered by you as a result of a lost or stolen gift voucher. Gift vouchers will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift vouchers to verification and security checks at our absolute discretion. We may cancel any gift voucher, or the gift voucher scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift voucher of equivalent value unless we reasonably suspect fraud in relation to a gift voucher.
Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.
There are no discounts given on the purchase of gift vouchers. Standard Gift Voucher T&C’s apply
Product Returns and Replacement
Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.
Any goods that are faulty can be returned in original packaging. OFF & ON must be notified of any such damage within three (3) days of purchasing. At this time, the return process will be advised.
Once the faulty item has been returned, we will issue a replacement item.
Changes to Terms and Conditions
We reserve the right to change these terms and conditions at any time.